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Formal complaint form

If you wish to lodge a formal complaint because you are not satisfied with the department's products or services, the performance, behaviour and conduct of department staff or the complaints handling process itself, please fill in the form below or contact us.

Phone: 61 8 6552 2008
Email: complaint@dpird.wa.gov.au 

Post: Department of Primary Industries and Regional Development
Locked Bag 4
Bentley Delivery Centre WA 6983

A complaint will be considered invalid if it relates to:

  • whole-of-government policy
  • legislation that is outside the direct control of the department
  • existing statutory processes with appeal mechanisms
  • matter that are before the Minister, the Ombudsman of Western Australia or Corruption and Crime Commission
  • internal staff matters that can be managed under the department's grievance policy