Feedback & Enquiries
For general enquiries you can call 1300 374 731 or fill in the feedback/enquiries form below.
Feedback / Enquiry FormServices available to help you
- Interpreters can be organised on behalf of customers to assist those who may need help communicating with us.
- Documents can be translated into an appropriate language upon request.
- If you have a hearing, sight or speech impairment you can phone 13 36 77 (free call).
- Voice relay users can call 1300 555 727.
- Other services are available on the NRS website.
Report a security issue
If you believe you have found a security issue with this website, you can report it to us through our vulnerability disclosure program. Visit the Vulnerability Disclosure Policy page for more information.
Formal Complaints
You may wish to lodge a formal complaint if you are not satisfied with any aspect of the department’s services provided.
Visit the Formal Complaints pageCustomer service charter
The DPIRD Customer Service Charter outlines what we do and the standards you can expect from us, as well as what you can do as a member of the public to help us provide professional and quality services.
The service you can expect from us
We strive to:
• provide you with the most accurate and up-to-date information reasonably available
• respond to your enquiries with care in a clear, timely and respectful manner
• engage genuinely when consulting on matters of importance to you
• acknowledge where we have made an error and strive to rectify
• continuously improve our services.
How you can help us
You can help us by:
• providing honest and constructive feedback
• treating our staff courteously and with respect
• reporting incidents such as biosecurity pests, animal welfare concerns, illegal agricultural activities, shark sightings and illegal fishing information through make a report on our website.